Contracts - Terms - Conditions

Announcement date: 1 December 2024

Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/legal/sales-contract)  and per short legal announcement in the Customer Portal to all Customers, the following B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 December 2024 as notified below. 

 Such amendments - including minor edits for your ease of reading and to optimize clarity and transparency – consist of the following changes for the benefit of the Customers: 

The Policies of our Leaseweb Netherlands and Leaseweb Deutschland Sales Entities are facilitating the introduction of DORA (the EU Regulation 2022/2554 on digital operational resilience for the financial sector) that is applicable to Leaseweb Customers that qualify as Financial Entities as of January 17, 2025 (Clauses 25 to 28 of the Policies of Leaseweb Netherlands and Leaseweb Deutschland); and

For clarification purposes the definition of “Service” has been updated to mention that wherever the term “product” is indicated it shall be considered as a “Service” Leaseweb provides to the Customer unless expressly indicated otherwise (Clause 1 of the Sales Terms and Conditions).

These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Service Level Agreement and Policies will be fully and automatically applicable as per 15 December 2024 to all Sales Contracts and Service Orders taken into account the required notice period of fourteen (14) days. Please see https://www.leaseweb.com/legal/sales-contract for more information.

Sales Contract

To use our services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of Sales Terms and Conditions, Policies, the Services Specifications, and the Service Level Agreement.

Sales Terms and Conditions

The Sales Term and Conditions shall apply to all quotations and (web) orders related to the provision of Services by Leaseweb.

Policies

Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Services. For this purpose, Leaseweb has created the Policies.

Services Specifications

The Services Specifications shall apply to all quotations and (web) orders related to the provision of services by Leaseweb.

Service Level Agreement

The Service Level Agreement shall apply to all quotations and (web) orders related to the provision of services by Leaseweb.

The Service Level Agreement set forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Levels defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics.

You can download the latest versions of the contract documentation for each of these sales entities below.

Previous announcements

1 November 2024

Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/en/about-us/legal/sales-contract) and per short legal announcement in the Customer Portal to all Customers, the following B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 November 2024 as notified below. 

Such amendments - including minor edits for your ease of reading and to optimize clarity and transparency – consist of the following changes for the benefit of the Customers: 

Clarification added in the Sales Terms and Conditions on the use of third parties when making payment to Leaseweb on behalf of the Customer (Clause 9.5 of the Sales Terms and Conditions).

These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Service Level Agreement and Policies will be fully and automatically applicable as per 15 November 2024 to all Sales Contracts and Service Orders taken into account the required notice period of fourteen (14) days. Please see  https://www.leaseweb.com/en/about-us/legal/sales-contract  for more information.

1 October 2024

Such amendment - including minor edits for your ease of reading and to optimize clarity and transparency – consist of the following change for Customers benefit: 

Clarifications in various provisions of the Sales Terms and Conditions and the Policies related to locally prohibited Services, measures, discontinuation of Leaseweb’s Services and Customer’s warranty to prevent prohibited use of the Leaseweb Services; and
Clarification in the Services Specifications, making reference to the Knowledge Base for information purposes only with respect to the Services (Clause 35 of Services Specifications).

These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Service Level Agreement and Policies will be fully and automatically applicable as per 15 October 2024 to all Sales Contracts and Service Orders taken into account the required notice period of fourteen (14) days. Please see  https://www.leaseweb.com/en/about-us/legal/sales-contract  for more information.

1 September 2024

Such amendment - including minor edits for your ease of reading and to optimize clarity and transparency – consist of the following change for Customers benefit: 

New provisions are included in the Policies as terms for technical security audits (“Pentest Audit”) performed by the Customers for permitted activities, which was earlier only available via a separate agreement (Clause 24 of the Policies).

These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Service Level Agreement and Policies will be fully and automatically applicable as per 15 September 2024 to all Sales Contracts and Service Orders taken into account the required notice period of fourteen (14) days. Please see  https://www.leaseweb.com/en/about-us/legal/sales-contract  for more information.

1 July 2024

Such amendment - including minor edits for your ease of reading and to optimize clarity and transparency – consist of the following change for Customers benefit: 

The registered address of Leaseweb UK Limited has changed to 2 Eastbourne Terrace, London W2 6LG, United Kingdom. The address of the Leaseweb Data Center in London remains the same.

These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Service Level Agreement and Policies will be fully and automatically applicable as per 15 July 2024 to all Sales Contracts and Service Orders taken into account the required notice period of fourteen (14) days. Please see  https://www.leaseweb.com/en/about-us/legal/sales-contract  for more information.

1 June 2024

Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/en/about-us/legal/sales-contract)  and per short legal announcement in the Customer Portal to all Customers, the following B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 June 2024 as notified below. 