Industries:
- Information Technology & Services
Founded: 2021
Headquarters: Quebec, Canada
Size: 2 - 10
Cost-savings
Between 20% - 50% cost savings compared to competitors.
Fast deployments
Reduced testing time by 3 months with Public Cloud.
24/7 Support
Any issues were resolved within the hour of being flagged.
"Having that level of trust in a partner who can resolve problems so quickly is invaluable. It gives us peace of mind, knowing we can always count on Leaseweb.
- Jean-Félix Laflamme, President and Founder, UpSystems
THE CUSTOMER
UpSystems: Offering simple, complete IT solutions
Founded in 2021 by Jean-Félix Laflamme, UpSystems has quickly grown to become a key player in IT services for small and medium-sized businesses in Quebec. With a focus on high-quality services and customer satisfaction, UpSystems prides itself on offering simple, comprehensive IT solutions that grow with its clients' needs.
In 2023, Jean-Félix realized that to achieve exponential growth and enhance the level of service, he needed a trusted partner with the same vision for agility and customer focus. This led him to bring on Raffaele Abbraccio as a partner.
"Clients are at the heart of everything I do. Building genuine connections and embracing their vision is how I ensure they receive the best possible support and partnership."
- Raffaele Abbraccio, Partner & Chief Commercial Officer, UpSystems
Raffaele and Jean-Félix had previously worked together in a large telecom IT firm, where they observed firsthand the shortcomings of large organizations—primarily the lack of agility and the challenge of aligning the right people around a singular goal: serving clients effectively. Raffaele's expertise and shared vision helped accelerate UpSystems' growth by ensuring their approach remained client-centered.
“We needed a partner who could deliver high-quality services at competitive prices. It wasn’t just about finding a solution but also about building a long-lasting, trustworthy relationship with our provider.”
- Jean-Félix Laflamme, President, UpSystems
THE CHALLENGE
Overpriced and Overcomplicated IT Services
When Jean-Félix founded UpSystems in 2021, his vision was clear: small and medium-sized businesses needed IT solutions that were straightforward, high-quality, and reasonably priced. The market was saturated with overpriced and overcomplicated services that failed to meet the evolving needs of businesses. By bringing Raffaele on board, UpSystems was able to double down on its mission of providing agile, client-focused solutions.
“There wasn’t a complete solution out there that adapted to the client’s needs,” JeanFélix recalls. “Everything was either too complicated or too expensive, especially from the big providers.”
UpSystems needed a partner that could deliver powerful, scalable solutions at a price point that made sense
THE SOLUTION
A Partnership Built on Trust, Flexibility, and Innovation
UpSystems was faced with a critical need for a client solution, and after reaching out to Leaseweb, the team at Leaseweb responded with “exceptional speed and support.” Our quick, effective response helped resolve their issue, marking the beginning of a strong partnership.
“Leaseweb’s competitive pricing and unwavering support further solidified the decision to work together, fostering a relationship based on trust and shared goals,” explained Jean-Félix.
UpSystems started using Leaseweb’s Dedicated Servers. Soon, they expanded their use to Leaseweb Public Cloud, utilizing a flexible solution that allowed them to test and grow with their client’s needs while maintaining the high quality of service they promised.
“At first, there wasn’t a specific need, but Leaseweb’s pricing stood out. Why pay double with other competitors when we could get the same level of service for much less?” Jean-Félix explains.
| KEY REQUIREMENTS | LEASEWEB'S SOLUTION |
| Cost-Effective Cloud Solution: Delivering high-quality services at a competitive price. | Public Cloud and Dedicated Servers: UpSystems achieved up to 50% cost savings compared to competitors. |
| Reliability: Ensuring continuous service availability and quick issue resolution. | Reliable Uptime: Zero service disruptions. |
| Collaboration and Flexibility: Adapting to client feedback and evolving needs. | Collaborative Innovation: UpSystems helped shape Leaseweb’s Public Cloud features. |
| Responsive Support: Access to fast, reliable support for critical issues. | 24/7 Support: Our team is available to support when issues arise. |
THE RESULTS
Cost Savings, Faster Deployments, and Unmatched Reliability
Up to 50% Cost Savings
UpSystems saved up to 50% by using Leaseweb’s Public Cloud and Dedicated Servers.
Faster Deployments
Leaseweb Public Cloud reduced UpSystems’ testing time by 3 months, speeding up client go-lives.
99.9% Uptime
Minimal downtime with Leaseweb, ensures reliable service and fast issue resolution.
Collaborative Product Innovation
UpSystems helped shape Leaseweb’s Public Cloud features, benefiting from a tailored solution.
“What really stood out was the ability to move quickly. Normally, we would test cloud platforms for a year, but with Leaseweb, we were confident enough to push to production after just 9 months,” Jean-Félix explains.
INNOVATION BY LEASEWEB
Public Cloud Collaboration: Shaping the Future Together
One key benefit UpSystems found when working with Leaseweb was the opportunity for collaboration. UpSystems didn’t just use our Public Cloud; they played a part in improving it. By providing feedback during beta testing, they helped shape new features, such as custom images.
“The level of collaboration with Leaseweb has been fantastic. We provided feedback, and they listened. Seeing our suggestions implemented made us feel like we were building the future of cloud together,” Jean-Félix says.
THE FUTURE
Expanding with Confidence and Innovation
As UpSystems prepares for future growth, Leaseweb will continue to play a pivotal role in their operations. The company plans to shift even more clients to Public Cloud, particularly as they launch new service models that require flexible, scalable infrastructure.
Download the UpSystems case here.
